NHTSA Complaint #11110364 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11110364
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	November 7, 2017
Date Filed	July 9, 2018
Mileage	77,754 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. PRIOR TO THE FAILURE, THE STEERING WHEEL SEIZED ON OTHER OCCASIONS. THE VEHICLE WAS TOWED TO PACKEY WEBB FORD (1815 OGDEN AVE, DOWNERS GROVE, IL 60515, (630) 598-4700) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,754.

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