NHTSA Complaint #11109705 — 2014 MAZDA CX-9 UNKNOWN OR OTHER

Complaint Details

ODI Number	11109705
Vehicle	2014 MAZDA CX-9
Component	UNKNOWN OR OTHER
Date of Incident	July 2, 2018
Date Filed	July 5, 2018
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

WHEN MAKING LEFT TURN STARTED HEARING A SQUEAL AND AIR CONDITIONER SHUT OFF THEN FLOOR BOARD ON FRONT PASSENGER SIDE STARTED FILLING WITH WATER AFTER LOOKING ONLINE, APPARENTLY MANY PEOPLE HAVE HAD THIS ISSUE WITH THEIR MAZDA CX9. IT IS CAUSED BY THE DRAIN TO YOUR AIR CONDITIONER GETTING CLOGGED MULTIPLE VIDEOS ARE ONLINE OF HOW TO UNCLOG IT THIS SHOULD BE A CLUE TO MAZDA THAT THERE IS A DESIGN FLAW TOOK IT TO DEALER AND WAS TOLD IT WAS A MAINTENANCE ISSUE NO WHERE IN MY MAINTENANCE MANUAL DOES IT SAY TO GET AIR CONDITIONER DRAIN CLEANED COST 138 FOR THEM TO CLEAN IT OUT AND CAUSED SOME DAMAGE TO BLOWER MOTOR CALLED MAZDA AND OF COARSE GOT THE RUN AROUND ONLINE PEOPLE ARE SAYING THEY HAVE HAD TO TAKE THEIRS IN MULTIPLE TIMES TO GET UNCLOGGED. SOME HAVING TO PAY 300 EACH TIME THIS ISSUE NEEDS TO BE INVESTIGATED AND FIXED

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