NHTSA Complaint #11105168 — 2014 FORD EXPLORER

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ODOR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RAY SCHULTENS FORD (2400 W 6TH ST, THE DALLES, OR) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO CRACKS IN THE HEADLAMP ASSEMBLIES. THE DEALER STATED THAT THE VEHICLE NEEDED ADHESIVE ADDED TO THE OPENING OF THE HEADLAMP ASSEMBLIES. THE VEHICLE WAS REPAIRED. THE CONTACT'S HUSBAND SUSTAINED HIGH HEMOGLOBIN LEVELS AND REQUIRED MEDICAL ATTENTION. ONE YEAR PRIOR TO THE FAILURE, THE CONTACT'S HUSBAND WAS HOSPITALIZED BECAUSE HIS BLOOD HEMOGLOBIN LEVELS WERE HIGH DUE TO CARBON MONOXIDE POISONING. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT PROVIDED.