NHTSA Complaint #11104955 — 2014 BMW 328D

THE SUNROOF EXPLODED. ON JUNE 29TH, 2018 AT APPROXIMATELY 4:00 PM I WAS STOP AT AN INTERSECTION WAITIN FOR AN ON COMING CAR TO PASS SO I COULD MAKE A LEFT TURN. AS SOON AS I STARTED TO GO I HEARD WHAT SOUNDED LIKE AN EXPLOSION/LOINS GUN SHOT COMING FROM THE INSIDE OF THE CAR. I WAS EXTREMELY STARTLED, I AM LITERALLY SHAKING NOW JUST THINKING ABOUT HOW SCARY THIS WAS. IT ONLY TOOK A FEW SECONDS TO REALIZE THE SUNROOF WAS SHATTERING ABOVE ME. I WAS ONLY A FEW MILES FROM HOME. I CALLED THE DEALERSHIP TO ADVISE THEM WHAT HAD HAPPED AND SCHEDULE A REPAIR. I TOLD THEM THIS IS DEFECTIVE SUNROOF AND IT SHOULD BE COVERED UNDER THE WARRANTY. HE COULDN'T CONFIRM THIS FOR ME I ASKED FOR SOMEONE TO CALL ME BACK TO CONFIRM, NO ONE CALLED BACK BUT I WAS LATER IN THE DAY ON A FRIDAY. I DID SOME RESEARCH ONLINE AND I SEE THIS TYPE DO INCIDENT IS A PROBLEM. JUST THE FACT THAT YOU CAN BE STARTLED TO THAT EXTENT WHILE DRIVING IS QUITE DISTURBING AND DANGEROUS. ONE VERY IMPORTANT FACT IS THE FORCE FROM THE EXPLOSION CAME FROM THE INSIDE OF THE CAR AS YOU CAN SEE THE GLASS IS FORCED UP. THANK YOU