NHTSA Complaint #11104505 — 2016 HONDA PILOT

THE MESSAGE "KEYLESS START SYSTEM PROBLEM" SHOWED UP IN THE INFORMATION SCREEN ABOUT A FEW WEEKS AGO, IT WOULD COME UP INTERMITTENTLY, WHENEVER I START THE ENGINE, AND THE MESSAGE STAYS ON THE ENTIRE TIME THE ENGINE IS RUNNNING. WHEN THE ENGINE IS SHUT OFF, THERE WILL BE A DING, AND THE MESSAGE WILL STAY ON FOR A FEW MINUTES BEFORE GOING AWAY. I TOOK IT TO THE LOCAL DEALERSHIP, THEY HAD NOT ENCOUNTERED A MESSAGE LIKE THAT BEFORE, AND COULD NOT FIGURE OUT WHAT WAS WRONG. I ALREADY HAVE OVER 42,000 MILES ON MY VEHICLE, SO THE FACTORY WARRANTY HAS RUN OUT. TODAY I TOOK IT BACK TO THE DEALERSHIP, SINCE THAT MESSAGE IS STILL SHOWING UP, AND I FINALLY HAVE THE TIME TO LEAVE IT FOR A FEW HOURS. THE SERVICE ADVISOR SAID NOW THERE IS A CODE FOR THAT ISSUE, BUT I WOULD HAVE TO PAY FOR WHATEVER REPAIRS NEEDED TO FIX THE ISSUE. I FEEL THAT THIS SHOULD BE A MANUFACTURING RECALL ISSUE, PERHAPS WITH THE ELECTRICAL SYSTEM, OR WITH THE KEYLESS START SYSTEM, AND THAT I SHOULD NOT HAVE TO PAY FOR THIS REPAIR. I'M AFRAID OF WHAT WOULD HAPPEN WHEN THE ISSUE GETS WORSE, ESPECIALLY WHEN I GO ON VACATION, AND THE ENGINE WILL NOT START BECAUSE OF AN ERROR WITH THE KEYLESS START SYSTEM AFFECTING THE PUSH BUTTON START. AGAIN, THE MESSAGE DOES NOT COME UP EVERYTIME I DRIVE. BUT TODAY, ON 6/28/2018, I HAVE STARTED THE ENGINE A TOTAL OF 3 TIMES WHILE RUNNING ERRANDS AROUND TOWN, WITHIN 90 MINUTES, AND THIS MESSAGE HAS SHOWN UP EVERY TIME I STARTED THE ENGINE.