NHTSA Complaint #11104043 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE EPS FAILED WITHIN TWO MONTHS OF BEING REPAIRED PER AN UNKNOWN MANUFACTURER RECALL. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED, BUT THEN REMAINED ILLUMINATED AND THE STEERING WHEEL SEIZED. THE DEALER (LANCE CUNNINGHAM FORD, 4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, 865-687-2100) REFUSED TO PROVIDE A PERMANENT REMEDY. THE CONTACT INFORMED THE DEALER AND THE MANUFACTURER THAT THE RECALL REMEDY FAILED TO PROVIDE A SOLUTION AND THE VEHICLE WOULD NEED TO BE DIAGNOSED AND REPAIRED. THE CONTACT ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A 12,000 MILE WARRANTY. THE FAILURE MILEAGE WAS NOT AVAILABLE.