NHTSA Complaint #11103713 — 2015 FORD F-150

ATTEMPTING TO CHANGE A FLAT ON THE SIDE OF THE HIGHWAY, I WAS UNABLE TO GET THE LUG NUTS OFF BECAUSE THE FORD STANDARD WRENCH SUPPLIED WITH THE JACK KIT IS TOO SMALL AND WOULDN'T FIT ONTO THE NUTS EVEN WHEN TRYING TO FORCE IT ON BY BANGING ON IT WITH A ROCK. I WAS LEFT STRANDED ON THE SIDE OF THE HIGHWAY FOR A COUPLE OF HOURS WAITING FOR AAA TO BRING THE CORRECT SIZED SOCKET. THE AAA SERVICE MAN SAID THAT HE HAD TO USE A 7/8 SOCKET. THIS SITUATION PUT ME IN UNNECESSARY DANGER AND IS A MAJOR INCONVENIENCE. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THERE IS NO OPEN RECALL AND THAT I WOULD NEED TO HAVE A FORD DEALERSHIP LOOK AT THE ISSUE. THEY ALSO SAID I WOULD MOST LIKELY HAVE TO PAY FOR A CORRECTLY SIZED LUG NUT WRENCH.