NHTSA Complaint #11103079 — 2011 FORD ESCAPE

WHILE DRIVING TO WORK, I NOTICED THAT THE FORD EMBLEM ON MY STEERING WHEEL WAS OFF CENTER, THEREFORE MAKING MY CAR OUT OF ALIGNMENT BUT I HAD NO IDEA HOW THIS HAD HAPPENED. I MADE AN APPOINTMENT TO BRING MY CAR INTO TOWN FAIR TIRE TO GET IT REALIGNED BUT WAS TOLD THAT THEY COULDN'T DO IT BECAUSE MY ENGINE CRADLE WAS EXTREMELY RUSTED SO I WOULD NEED TO HAVE THAT ADDRESSED AT A MECHANIC. THEY ALSO TOLD ME THAT THEY PULLED THE VEHICLE SAFETY CHECK THEY DID ON MY VEHICLE FROM THE YEAR BEFORE WHEN THEY CHANGED MY TIRES AND THERE WERE NO ISSUES SO THIS WAS VERY ODD TO THEM AS WELL AS TO HOW THIS COULD'VE HAPPENED. I NEXT BROUGHT IT INTO MY MECHANIC AND WAS TOLD THAT IN ORDER TO FIX THE ISSUE MY ENTIRE FRONT END FRAME WOULD NEED TO BE REPLACED. $1600 LATER, MY VEHICLE IS BACK IN LINE. FORD MOTOR COMPANY IS CLAIMING THERE ARE NO RECALLS ON MY VEHICLE EVEN THOUGH THEY DID HAVE RECALLS ON THE 2005 ESCAPES FOR THIS SAME REASON. I'M LUCKY I NOTICED AND ADDRESSED THIS ISSUE BEFORE SOMETHING MORE SERIOUS HAPPENED LIKE MY ENGINE DROPPING OUT OF MY VEHICLE ON THE HIGHWAY OR SOMETHING. MY VEHICLE ISN'T THAT OLD AND ONLY HAS 81000 MILES ON IT. SOMETHING SEEMS OFF.