NHTSA Complaint #11101854 — 2018 FORD ESCAPE

MY 2018 FORD ESCAPE ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECKED. THEY PUT A MACHINE ON IT AND SAID YOU NEED A NEW ENGINE. I WENT TO SEE MY SALESMAN AND HE WAS NOT IN. I CALLED THE NEXT DAY AND TOLD HIM ABOUT MY ESCAPE. I TOLD HIM I WOULD NOT FEEL SAFE IN IT NOW. HE SAID THERE WAS NOTHING THEY COULD DO. I CALLED FORD MOTOR COMPANY AND THEY STARTED A CASE FILE ON IT. FORD SAID THAT I NEED TO PICK UP MY ESCAPE WHEN IT IS READY AND DRIVE IT FOR AT LEAST 5 DAYS, AGAIN I TOLD THEM I DIDN'T FEEL SAFE. THE CASE WORKER SAID THAT IS HOW THEY DO THINGS. I AM SCHEDULED TO PICK IT UP TODAY THURSDAY. JUNE 14, 2018 BY 8:00 PM. I HAVE ONLY MADE 5 PAYMENTS ON THE ESCAPE. I WOULD LIKE TO CHANGE MY OUT MY LEASE. THE DEALERSHIP SAID IT WOULD COST ME A LOT OF MONEY TO DO THAT. THE REASONS I GET LEASED CARS BECAUSE THEY ARE NEW AND SHOULDN'T NEED TO BE AT SERVICE AFTER THE FIRST 5 MONTHS OF DRIVING IT.