NHTSA Complaint #11101706 — 2011 FORD FOCUS STRUCTURE:BODY

Complaint Details

ODI Number	11101706
Vehicle	2011 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	May 15, 2018
Date Filed	June 13, 2018
Mileage	180,067 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE DOORS WOULD NOT OPEN FROM INSIDE THE VEHICLE, EXCEPT FOR THE FRONT PASSENGER DOOR. ALSO, THE KEY FAILED TO OPEN THE VEHICLE'S DOORS WHEN LOCKED. THE VEHICLE WAS TAKEN TO FORD GROVES (1501 N KINGSHIGHWAY ST, CAPE GIRARDEAU, MO 63701) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES AND RODS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 180,067.

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