NHTSA Complaint #11555145 — 2011 FORD FOCUS

The contact owns a 2011 Ford Focus. The contact stated while driving at approximately 35 MPH, the wrench symbol was illuminated. The contact stated that the vehicle was vibrating and shaking and there was an abnormal sound coming from underneath the vehicle. The contact stopped the vehicle, the engine was still running and attempted to shift into reverse(R), but the vehicle would not shift into reverse(R). The contact was able to shift into drive(D) however, the vehicle failed to exceed 15 MPH. The contact drove the vehicle to an independent mechanic. The vehicle had not been diagnosed or repaired. The contact had been informed by the mechanic that the failure could be related to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 159,000.