NHTSA Complaint #11689468 — 2011 FORD FOCUS

The contact owns a 2011 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction and instead turned in the opposite direction. The vehicle was taken to an independent mechanic where it was diagnosed with a failed steering column. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The contact was advised that the parts to repair the vehicle were discontinued. In addition, the contact was informed that the aftermarket parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.