NHTSA Complaint #11101500 — 2013 FORD EXPLORER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11101500
Vehicle	2013 FORD EXPLORER
Component	SERVICE BRAKES
Date of Incident	April 29, 2018
Date Filed	June 12, 2018
Mileage	108,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE DROVE OVER A POTHOLE AND INTO SOME BUSHES. THE CONTACT STATED THAT TWO UNKNOWN WARNING INDICATORS AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER (AL PIEMONTE FORD, 2500 W NORTH AVE, MELROSE PARK, IL 60160) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE DEALER DIAGNOSED THAT THE BRAKE PAD, ROTORS, AND ELECTRONIC POWER STEERING GEAR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

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