NHTSA Complaint #11100134 — 2017 GMC ACADIA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11100134
Vehicle	2017 GMC ACADIA
Component	POWER TRAIN
Date of Incident	June 3, 2018
Date Filed	June 6, 2018
Mileage	36,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WHEN THE VEHICLE IS IN PARK AND YOU TRY TO TURN IT OFF WITH THE START/STOP BUTTON AN ON DASH ERROR CODE OF "SHIFT TO PARK" APPEARS EVEN THOUGH THE VEHICLE IS CLEARLY IN PARK. YOU ARE NOT ABLE TO TURN THE VEHICLE OFF. I TOOK THE VEHICLE IN FOR SERVICE ON 6/4/18 AND WAS TOLD THAT GM IS AWARE OF THE ISSUE HOWEVER THEIR ENGINEERS HAVE NOT FOUND A SOLUTION. THIS CURRENTLY IS FORCING ME RESTART THE ENGINE, PUT MY CAR IN REVERSE, SHIFT BACK IN DRIVE, TRY RE PARKING AND TURNING OFF AGAIN REPEATING THE PROCESS UNTIL IT EVENTUALLY TURNS OFF. I DO NOT KNOW IF MY CAR IS TRULY IN GEAR OR NOT. I'M AFRAID THAT IT MIGHT CAUSE A DANGEROUS SITUATION.

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