NHTSA Complaint #11099327 — 2011 KIA OPTIMA

I WAS DRIVING IN HIGHWAY IN JULY 2017. THE STEERING WHEEL WAS DRIFTING AND SLIPPERY. IT WAS ABOUT 84,000 MILES IN IT. SO, I BROUGHT MY CAR IN KIA DEALER. THEY SHOWED ME WORN OUT STEERING COUPLING. I ASKED THEM TO CHANGE STEERING COUPLING ONLY BUT THEY CHANGED WHOLE STEERING WHEEL COLUMN AND CHARGED ME $1,402. HOWEVER, I FOUND THAT KIA EXTENDED WARRANTY FOR 10 YEARS/UNLIMITED MILEAGE IN 2016. I AM NOT SURE WHY THEY CHARGED ME FOR STEERING ISSUE. I COMPLAINED KIA MOTORS AMERICA AND SENT ALL INFORMATION THAT I HAVE INCLUDING THE BILLS. THEY DID NOT RESPOND ANY LETTER YET. I LIKE TO HAVE MY MONEY BACK. ANOTHER ISSUE THAT I FOUND IN MAY 2018 WAS FAST ENGINE OIL BURN OUT. I WAS DRIVING TO WORK IN HIGHWAY AND ENGINE OIL WARNING SIGN WAS BLINKING. SO, I IMMEDIATELY PULLED OVER AND CHECKED ENGINE OIL LEVEL. IT WAS ALMOST GONE AND SO DARK. THE DEALER JUST CHANGED ENGINE OIL A FEW MONTHS AGO AND LESS THAN 3,000 MILES DRIVEN AFTER THAT. I FILLED UP 3 QUARTS OF BLENDED ENGINE OIL AND CHECKED EVERY OTHER DAY. ABOUT TWO WEEKS LATER, IT LOOKS THE LEVEL OF ENGINE OIL WAS WAY LOWER (ABOUT 1 AND HALF QUARTS WERE GONE). I CALLED THE DEALER THAT THEY SAID IT WAS ONLY ENGINE OIL BURNING ISSUE NOT ENGINE FAILURE. THEY SAID IT WOULD NOT COVER BY RECALLS. I CHECKED LOTS OF COMPLAINING ABOUT ENGINE FAILURE ISSUE FROM THE INTERNET. BASED ON THAT IN MANY CASES THE ENGINE OIL BURN OUT ISSUE HAPPENED BEFORE ENGINE FAILURE. I STRONGLY THINK THAT KIA SHOULD INSTALL NEW ENGINE UNDER WARRANTY OR RECALLS BECAUSE I REALLY CONCERN ABOUT ME AND FAMILY'S SAFETY.