NHTSA Complaint #11099251 — 2016 THOR MOTOR OUTLAW

LATCHES/LOCKS/LINKAGES:DOORS:LATCH issue reported to NHTSA

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Complaint Details

ODI Number	11099251
Vehicle	2016 THOR MOTOR OUTLAW
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	May 28, 2018
Date Filed	June 1, 2018
Mileage	16,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

EXIT DOOR LOCK BROKE, PREVENTING US FROM EXITING THE MOTORHOME. TRIMARK BRAND LOCK SET IS BOTH A DEAD BOLT AND SPRING LATCH. SPRING LATCH BROKE INTO TWO PIECES AND REMAINED IN THE LOCKED POSITION. TRIMARK HAS MADE A REPLACEMENT LOCK SET TO REPLACE THIS DEFECTIVE SET. SO TRIMARK IS AWARE OF THIS ISSUE. THOR ONLINE FORUM AND OTHER RV FORUMS REPORT THIS DEFECT AND OTHERS NECESSITATING VEHICLE EXIT VIA A WINDOW. IN AN EMERGENT NEED TO EXIT THE VEHICLE, THIS DEFECT COULD PROVE DISASTROUS. WE WERE PARKED WHEN THIS HAPPENED TO US. THERE WAS NO PRIOR WARNING THAT THE LOCK SET WAS FAILING. *TT

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