NHTSA Complaint #11098862 — 2013 FORD TAURUS STEERING:ELECTRIC POWER ASSIST SYSTEM

Complaint Details

ODI Number	11098862
Vehicle	2013 FORD TAURUS
Component	STEERING:ELECTRIC POWER ASSIST SYSTEM
Date of Incident	September 1, 2017
Date Filed	May 30, 2018
Mileage	42,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE OPERATING THE VEHICLE, THE POWER STEERING ASSIST MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE STEERING ANGLE SENSOR WAS POSITIONED AT 80 DEGREES AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE LOCAL DEALER (BURDICK FORD IN CENTRAL SQUARE, NY) WERE BOTH NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,900.

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