NHTSA Complaint #11097835 — 2012 DODGE DURANGO

WE HAVE TAKEN MY SUV IN FOR THIS STARTER ISSUE FOR ALMOST AS LONG AS WE HAVE HAD IT. IT ACTS AS THOUGH IT IS STARTING BUT WONT TURN OVER. WE HAVE TO POP OUT THE PUSH TO START BUTTON AND MANUALLY TURN THE CAR OFF FOR IT TO STOP. IT DOES THIS MULTIPLE TIMES IN A ROW BEFORE STARTING. FINALLY AFTER 4 OR 5 VISITS FOR THE ISSUE, DODGE SAYS ITS SOME FUEL PUMP RELAY SO THEY FIXED THAT, BUT THE PROBLEM RETURNED. THE CAR COMPLETELY STALLED ONE DAY WHILE WE WERE DRIVING, AND IT STOPPED TURNING ON. WE LOST ALL POWER, NO POWER STEERING, AND EVERY LIGHT ILLUMINATED ON THE DASH BOARD. THIS HAPPENED AS WE WERE EXITING THE DALLAS NORTH TOLLWAY... LUCKILY WE WERE EXITING! WE WERE ABLE TO PULL OFF THE SIDE OF THE ROAD, WE HAD THE CAR TOWED TO THE DEALERSHIP. THIS OCCURRED IN NOV/DEC 2017. OVER A PERIOD OF ABOUT 4-6 WEEKS, THEY REPLACED THE PCM AND CAT CONVERTER (BOTH) AND ALTERNATOR. NOW 4.5 MONTHS LATER THE PROBLEM HAS RETURNED WITH STARTER CONSTANTLY TURNING OVER, ITS HAPPENED 2 DAYS IN A ROW NOW. WE HAVE TO TRAVEL DAILY 20 MILES EACH WAY DOWN THE I30 CORRIDOR IN THE DFW AREA . WE ARE AFRAID THAT THE CAR WILL JUST STALL GOING DOWN THE FREEWAY. ALL SIGNS POINT TO A TIPM PROBLEM, BUT THE DEALERSHIP IS UNWILLING TO REPLACE.