NHTSA Complaint #11097144 — 2015 FORD FUSION

2015 FORD FUSION 'S' (EPAS) DEFECT. 50,200 MILES ON ODOMETER AT TIME OF OCCURRENCE. VEHICLE WAS STATIONARY. FUSION'S 2.5L ENGINE (COLD) WOULD NOT START AFTER BEING AT REST FOR EIGHT HOURS. DISPLAY DEPICTED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRAC". VEHICLE WOULD NOT START, EVEN WITH (PROPER) JUMP. ALL INTERIOR AND EXTERIOR LIGHTING WAS VERY BRIGHT. TOWED TO FORD DEALERSHIP. I WAS TOLD BY SERVICE MANAGER THAT BATTERY WAS "GOING BAD" AND TOLD OF $2086.00 FIX TO THE EPAS (ALONE). I WAS NOT PREVIOUSLY HAVING ANY STEERING ISSUES OR CONCERNS. NOTIFIED FORD INC. AND WAS ISSUED A "CAS" CASE NUMBER AND TOLD TO LOOK FOR AN EMAIL FROM THEM IN TWO DAYS WITH THEIR RESOLUTION DECISION, IF ANY. I AM NOT OPTIMISTIC. VEHICLE WAS PROPERLY MAINTAINED AND ALWAYS GARAGED. SEVERAL OF MY SERVICE VISITS WERE AT MULTIPLE FORD DEALERSHIPS, SO MAYBE THAT WILL HELP MY CASE. A TWO THOUSAND DOLLAR REPAIR, ON A "GARAGE KEPT" THREE YEAR OLD CAR, WITH 50K MILES, ALBEIT OUT OF 3/36 WARRANTY, IS SIMPLY NOT ACCEPTABLE. LUCKILY, NO ONE IN MY FAMILY WAS INJURED/KILLED BY THIS DEFECT. SADLY, FORD'S REFUSAL TO ACKNOWLEDGE THIS PROBLEM WILL OBVIOUSLY COST LIVES DOWN THE ROAD, DUE TO EPAS FAILURE, NOT TO MENTION FUTURE SALES.