NHTSA Complaint #11092427 — 2017 HONDA CIVIC

TL* THE CONTACT OWNS A 2017 HONDA CIVIC. WHILE THE VEHICLE WAS IN MOTION, THE WARNING INDICATORS AND GAUGES FLICKERED ON THE INSTRUMENT PANEL. THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WHEN THE FAILURE OCCURRED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO FINDLAY HONDA (7494 W AZURE DR. LAS VEGAS, NV 89130, (702) 982-4200) WHO WAS UNABLE TO REPLICATE THE FAILURE AFTER SEVERAL TEST DRIVES. A VIDEO THAT SHOWED HOW THE FAILURE OCCURRED WAS SHOWN TO THE DEALER, BUT STILL NO DIAGNOSIS WAS MADE. IN ADDITION, WHILE CONNECTING THE BLUETOOTH TO THE VEHICLE'S ELECTRICAL SYSTEM, IT FAILED TO CONNECT. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR THE BLUETOOTH FUNCTION TO CONNECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT A FIELD TECHNICIAN WOULD BE SENT TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER TO DETERMINE IF THEY COULD PROVIDE A REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.