NHTSA Complaint #11091150 — 2012 HYUNDAI SONATA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11091150
Vehicle	2012 HYUNDAI SONATA
Component	STEERING
Date of Incident	January 15, 2017
Date Filed	May 1, 2018
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL MADE AN ABNORMAL CLICKING NOISE AND VIBRATED HEAVILY. THE VEHICLE WAS TAKEN TO WEST BROAD HYUNDAI (8903 W BROAD ST, RICHMOND, VA 23294) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL COUPLING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED AN EXTENDED WARRANTY NOTICE FOR A TECHNICAL SERVICE BULLETIN PER NHTSA CAMPAIGN NUMBER: 10110922 (STEERING, EQUIPMENT ADAPTIVE); HOWEVER, THE VEHICLE WAS UNQUALIFIED DUE TO THE MILEAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED PER THE TECHNICAL SERVICE BULLETIN. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. *TT

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