NHTSA Complaint #11090416 — 2013 FORD EXPLORER

STEERING COLUMN IS SUPPOSEDLY DAMAGED BY "ENVIRONMENTAL FACTORS" ACCORDING TO DEALER SERVICE. I AM NOT SURE HOW THE ENVIRONMENT GETS IN THERE BUT THEY WON'T COVER IT EVEN WITH THE FORD PREMIUM CARE WARRANTY PACKAGE. THE VEHICLE IS ONLY 5 YEARS OLD 59,000 MILES. CAN'T TURN STEERING WHEEL EASILY, IT SKIPS SOMETIMES. THEY SAY THERE IS RUST AND CORROSION IN THERE AND ALMOST $1000 TO REPLACE AFTER PAYING OVER $2600 FOR THIS SUPER PACKAGE WARRANTY. IT COST ME $135 FOR THEM TO TELL ME THEY WOULDN'T COVER ANY OF IT!! I CAN'T BELIEVE FORD IS NOT DOING ANYTHING ABOUT THIS ISSUE THAT IS PRETTY COMMON AFTER DOING SOME RESEARCH. PEOPLE NOT TO BE ABLE TO TURN THEIR STEERING WHEEL COULD TURN INTO A MAJOR ISSUE. IF I GET INTO AN ACCIDENT FOR NOT BEING ABLE TO TURN WHEN THEY WOULDN'T COVER ANYTHING BETTER BE SURE I WILL BE GETTING A LAWYER.