NHTSA Complaint #11090324 — 2011 FORD ESCAPE

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE OPERATING THE VEHICLE, A GRINDING TYPE NOISE WAS HEARD WHEN TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE STEERING WHEEL BECAME MORE DIFFICULT TO TURN AND WOULD JERK AND VIBRATE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY, BUT THE EXACT FAILURE WAS NOT IDENTIFIED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS PREVIOUSLY DIAGNOSED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT NO FAILURES WERE FOUND AT THE TIME. THE FAILURE MILEAGE WAS 124,000. *TT UPDATED 9/19/18*JB