NHTSA Complaint #11090016 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11090016
Vehicle	2012 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	April 22, 2018
Date Filed	April 25, 2018
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

DOOR LATCH DID NOT CATCH AS WE WERE GOING HOME FROM DINNER ON SUNDAY 4-22-18 WITH MY SISTER SITTING IN THE BACK SEAT BEHIND THE DRIVER. WE LUCKILY WERE IN THE PARKING LOT OF THE RESTAURANT WHEN MY HUSBAND SAW IT WAS NOT CLOSING AS IT SHOULD. IN ORDER TO DRIVE IT HOME SAFELY WE HAD TO USE THE SEAT BELT TO HOLD THE DOOR AS CLOSED AS POSSIBLE WITH MY SISTER ALSO HOLDING IT AS WE HAD MANY MILES TO DRIVE TO OUR HOME. THIS WAS A PART THAT FORD REPLACED IN 2017 DUE TO A RECALL. WAS THIS PART DEFECTIVE TOO. IT WOULD SEEM TO ME IT SHOULD LAST MORE THAN 13 MONTHS. FORD WILL NOT DO ANYTHING TO HELP WITH THE COST TO CORRECT WHICH IS EXCESSIVE.

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