NHTSA Complaint #11089213 — 2013 VOLVO S60 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11089213
Vehicle	2013 VOLVO S60
Component	ELECTRICAL SYSTEM
Date of Incident	April 13, 2018
Date Filed	April 21, 2018
Mileage	72,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE HEATER/AIR CONDITIONER BLOWER FAN DOES NOT WORK. THIS IS NOT A BLOWN FUSE, YET A POSSIBLE BLOWN RESISTOR AND/OR FAILED BLOWER MOTOR. THIS VEHICLE IS 5 YEARS OLD AND HAS 72K MILES; I CANNOT GET HEAT OR AIR CONDITIONING DUE TO THIS ISSUE; WINDOWS ARE FOGGED OFTEN, WHICH REPRESENTS A HAZARDOUS/SAFETY ISSUE. REPLACEMENT OF THE HEATER BLOWER MOTOR AND/OR RESISTOR REQUIRES THE REMOVAL OF THE DASHBOARD AND INSTRUMENT CLUSTER. THIS SHOULD NOT HAPPEN ON ANY 5 YEAR OLD VEHICLE, MUCH LESS A VOLVO. THE REPAIR IS EITHER VERY COSTLY, AT LEAST $700 TO $1100 OR TIME CONSUMING IF I DO IT MYSELF. THAT IS SEVERAL CAR PAYMENTS WORTH FOR A PART THAT SHOULD NOT HAVE FAILED. I HAVE OWNED TWO OLDER VOLVOS (1972, 1986) AND THIS PART NEVER FAILED--AND IF IT DID, THE ACCESS WAS MUCH EASIER (BEHIND THE GLOVEBOX).

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