NHTSA Complaint #11088723 — 2014 FORD F-150

LOSS OF POWER STEERING- IN MARCH 2018 THIS STARTED HAPPENING, TO DATE IT HAS HAPPENED 4 TIMES. THE FIRST TIME I WAS PULLING OUT OF GROCERY STORE, MY POWER STEERING WENT OUT AND THE " SERVICE ADVANCE TRAC" "HILL DECENT CONTROL FAULT" CAME ON MY SCREEN, I WAS IN ONCOMING TRAFFIC, SECOND TIME I WAS TURNING INTO MY NEIGHBORHOOD AND LOSS THE ABILITY TO TURN MY WHEEL, 3RD TIME WAS GETTING ON THE HIGHWAY AND AT AN ONRAMP, THIS TIME I WAS HEADED INTO A HIGHWAY PERPENDICULAR AND CARS WERE COMING AT ME 70+ MPH. THEN MY SON AND I WERE TURNING ONTO A HIGHWAY WHEN I LOST CONTROL OF STEERING AND LOCKED UP MY BRAKES TO KEEP FROM HITTING A SEMI- THEY HAD TO LOCK THEIR BRAKES UP AND SWERVE TO KEEP FROM HITTING US. THEN TODAY I GOT IT BACK, AND MADE IT 1 MILE DOWN THE ROAD BEFORE AGAIN I WAS GETTING ON THE HIGHWAY AND I COULD NOT TURN MY WHEEL, AN EMBANKMENT KEPT ME FROM GOING PERPENDICULAR ONTO THE HIGHWAY AGAIN. POLICE CAME AND HELPED ME GET BACK OVER AND BLOCKED CARS FROM HITTING ME . EACH TIME I HAVE TAKEN MY TRUCK TO MATTHEWS FORD TO BE FIXED, EACH TIME I WAS TOLD IT WAS FIXED, I AM NOT COMPLAINING ON THEM AS I FEEL THEY HAVE GENUINELY DONE WHAT THEY THOUGHT WOULD FIX IT. THE STAFF HAS BEEN MORE THAN ACCOMMODATING CONSIDERING I WAS SHAKING, CRYING AND CUSSING. FORD MOTOR COMPANY HAS STATED TAY CANNOT HELP ME AS MY RUCK WAS NOT IN THE 2014 F150 RECALL #14S09. IT WAS JUST A MONTH SHY OF IT. I HAVE HAD NO RETURN CALLS FROM MANAGEMENT AS PROMISED ( FROM FORD) I WAS TOLD MY CASE WOULD BE EXPEDITED DUE TO POSSIBLE DEATH/INJURY AND I WOULD HEAR FROM MANAGER WITHIN 24 HOURS, AND THAT NEVER HAPPENED. PLEASE HELP! ATTACHED ARE ALL THE SERVICE REPORTS MINUS THE ONE TODAY.