NHTSA Complaint #11088425 — 2017 HONDA ODYSSEY

IN NOVEMBER 2017 HONDA ANNOUNCED A RECALL WITH THEIR ODYSSEY VANS REGARDING A SAFETY DEFECT WITH THE SECOND ROW OUTER SEAT. I ESPECIALLY TOOK NOTE OF THIS RECALL BECAUSE I HAVE A CHILD CAR SEAT ATTACHED TO IT. I CALLED MY LOCAL DEALERSHIP ASKING ABOUT IT. THE DEALERSHIP TOLD ME THE REPLACEMENT PARTS WERE OUT OF STOCK AND TO WAIT FOR HONDA TO CONTACT ME. IN DECEMBER 2017, I RECEIVED A WRITTEN LETTER FROM HONDA TELLING ME ABOUT THE RECALL AND PUTTING THE RESPONSIBILITY ON THE OWNER TO BRING IT INTO A LOCAL DEALERSHIP TO HAVE THE SEAT FIXED. I BROUGHT IN MY ODYSSEY IN FEBRUARY 2018 TO HAVE IT MAINTENANCE AND ASK ABOUT THE RECALL. THE SERVICE CENTER ADDRESSED ALL THE ISSUES I PAID FOR EXCEPT FOR THE RECALL ISSUE. THE AGENT PRINTED OUT A BOOKLET FOR ME TO READ AND SAID I CAN FIX IT MYSELF. I TOLD HIM ABOUT THE HONDA RECALL NOTICED I RECEIVED AND HE SAID THEY DO NOT HAVE THE REPLACEMENT PART IN STOCK. I TOLD HIM THAT MY FRIEND OWNED THE SAME VAN AND IT WAS RECENTLY FIXED AT ANOTHER SERVICE CENTER. THE AGENT SAID I HAD TO CONTACT HONDA OR WAIT FOR HONDA TO CONTACT ME DIRECTLY BECAUSE IT WASN'T MY "TURN" YET. RECENTLY, I RECEIVED ANOTHER RECALL NOTICE FROM HONDA IN APRIL 2018 TELLING ME ABOUT THE RECALL. IT DOESN'T SEEM LIKE HONDA'S DEALERSHIPS ARE EQUIPPED TO FIX THE SAFETY ISSUE AND THEY'RE SENDING OUT THESE NOTICES ONLY TO PROTECT THEMSELVES. THE NOTICE REFERRED ME TO YOUR WEBSITE FOR COMPLAINTS. MY COMPLAINT IS THAT I REACHED OUT TO A HONDA SERVICE CENTER TWICE AND THEY REFUSED TO FIX THE RECALL ISSUE.