NHTSA Complaint #11671987 — 2017 HONDA ODYSSEY

I own a 2017 Honda Odyssey that is currently covered under an extended warranty related to the torque converter, specifically addressing Diagnostic Trouble Code (DTC) P0741. I experienced symptoms twice—once in January 2025 and again in May 2025—using an OBD-II scanner. I documented these occurrences with independent scan results in May and confirmed communication via text message at the time of the first incident. Following the second occurrence, I had the transmission fluid changed, which cleared the error code. I later received an official notification letter in June 2025 regarding the extended warranty coverage for the torque converter issue. At that point, both incidents had already occurred. I scheduled an appointment with my local Honda dealership (Serra Champaign) to have the issue addressed under the warranty. However, the dealership stated they were unable to retrieve the P0741 code from the vehicle and would not proceed with the required teardown or submit a warranty claim unless the code was actively present in their system. Despite providing the dealership with third-party documentation clearly showing that the P0741 code had occurred, they advised that American Honda policy requires a current fault code before any repair or investigation can begin. I then contacted American Honda Customer Support and opened a case, but was told that the dealership has full discretion on whether or not to proceed with a warranty repair. The dealership, meanwhile, maintained that they cannot move forward without current code data due to Honda’s policy, leaving me in a circular situation with no resolution. This issue was clearly experienced during the warranty period, but due to the delayed arrival of the warranty notification and the policy requiring a current DTC, I am now at risk of missing the opportunity to have the problem properly repaired—even with documented proof. My Odyssey is currently within 9,000 miles of the extended warranty mileage limit.