NHTSA Complaint #11698082 — 2017 HONDA ODYSSEY

-Torque convertor/transmission. We do currently have it and it could be inspected. -A sudden transmission failure could pose a safety risk to us and others. -Yes, see story below. Technician drove and did report feeling the shuddering. -Yes, by honda and now a third party mechanic. -No lights. We received a recall/extension warranty for the torque converter/transmission. My van is currently having shuddering issues. When we took it to Milton Martin Honda in Gainesville, GA, they reported the issue is present, but not at a certain "threshold" for them to be required to fix it. They then proceeded to charge me $175 for diagnostics because the issue did not reach said "threshold." They then proceeded to tell me that a torque convertor will cost me $5200 and that the reason it is so expensive is because they just raised their prices on torque convertors. Definitely appears that they are weaseling out of fixing these recall/warranty extensions and then up-charging when people do have to pay cash for the vehicle to get fixed. Also I have researched and torque convertors with labor are not that expensive and thus things seems a bit nefarious. Currently we are getting a third party mechanic involved to assess the vehicle further.