NHTSA Complaint #11084942 — 2010 AUDI A5 CABRIOLET

TAKATA RECALL: I RECEIVED THE URGENT RECALL NOTICE IN THE MAIL AND FIRST PHONED TO MAKE AN APPOINTMENT FOR HTE REPAIR. I WAS TOLD THAT THEY NEEDED TO CALL ME BACK TO SCHEDULE DUE TO LACK OF AVAILABLE PARTS BUT MORE THAN A WEEK WENT BY AND I DID NOT RECEIVE A CALL. I WENT IN PERSON AND WAS TOLD THAT THEY DO NOT HAVE PARTS, I CANNOT ORDER THE PARTS OR SCHEDULE THE URGENT REPAIR AND THAT I SHOULD CALL BACK EVERY COUPLE WEEKS TO SEE IF ANYTHING CAME IN TO MATCH MY MODEL. I WAS TOLD THAT THERE IS NO WAY TO PLACE AN ORDER OR FOR THEM TO TRACK THE INCOMING PARTS TO NOTIFY ME THAT MY REPAIR CAN BE MADE. THIS IS POOR SERVICE WHEN MY RECALL NOTICE SAYS THAT THIS IS AN URGENT SAFETY RECALL AND SHOULD BE SCHEDULED IMMEDIATELY. IT SEEMS THAT NOTHING IS BEING DONE TO ACCOUNT FOR THE SCHEDULING OF THESE REPAIRS, THE INABILITY TO ORDER THE SPECIFIC PARTS FOR EACH MODEL WHEN THE REPAIR IS REQUESTED IS INCOMPETENT, AND THE INABILITY OF THE DEALERS TO BE ABLE TO CONTACT THE VEHICLE OWNERS TO INFORM OF THE INCOMING RECEIPT OF PARTS AND SCHEDULE THE REPAIRS IS ALSO AN INCOMPETENT METHOD TO ISSUE AN URGENT SAFETY RECALL. RECALL NOTICE RECEIVED IS AVAILABLE UPON REQUEST.