NHTSA Complaint #10957522 — 2010 AUDI A5 CABRIOLET

ENGINE LIGHT CAME ON WHEN STARTING CAR, HAD SOME DIFFICULTY ACCELERATING. CAR TAKEN TO DEALER WITHIN 24 HOURS. DEALER DIAGNOSED TIMING CHAINS, HEAD, TENSIONERS AND TURBO NEEDED TO BE REPLACED. CAR HAS APPROXIMATELY 83000 MILES AND HAS BEEN SERVICED AT CONSHOHOCKEN AUDI SINCE PURCHASE FROM PRESTIGE LEXUS (WITH 7000 MILES). AUDI HAS "OFFERED" AN 75% DISCOUNT ON PARTS BECAUSE I "HAVE BEEN A GOOD CUSTOMER" (EXCEPT THE TURBO WHICH THEY SAY IS NOT A FAULT OF THE ENGINE DEFECT). I AM RESPONSIBLE FOR 25% OF PARTS, ALL TAXES FOR ALL PARTS, AND LABOR. WHEN I CALLED AUDI CUSTOMER SERVICE TO QUESTION THEIR RESPONSIBILITY AND ASK FOR ADDITIONAL FINANCIAL SUPPORT, I WAS WARNED BY THE AUDI CUSTOMER SERVICE REP NOT TO CONTINUE TO SAY NEGATIVE THINGS ABOUT AUDI OR THEIR OFFER OF 75% WOULD BE TAKEN BACK. THIS IS NOT ONLY AN EXPENSIVE REPAIR BUT A SAFETY CONCERN B/C YOU CAN HAVE COMPLETE ENGINE FAILURE AND LOSS OF STEERING. AUDI REFUSED TO ACCEPT RESPONSIBILITY FOR THIS ENGINE DEFECT AND THE DOWNSTREAM EFFECTS EVEN THOUGH THERE WAS AWARENESS OF THIS POTENTIAL IN 2010. THERE ARE 3 CLASS ACTION SUITS RELATED TO THIS PROBLEM BUT THERE NEEDS TO BE MORE PUBLIC AWARENESS OF THIS POTENTIAL SAFETY ISSUE AND INCREASED PUBLIC NOTICE OF AUDI'S LACK OF CONCERN OR RESPONSIBILITY TO REPAIR/REPLACE THE AFFECTED PARTS WITH NO COST TO THE CONSUMER.