NHTSA Complaint #11084911 — 2010 DODGE JOURNEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11084911
Vehicle 2010 DODGE JOURNEY
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 81,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I HAVE A 2010 DODGE JOURNEY 81,000 MILES & HAD IT ABOUT 1 YEAR. OVER THE PAST 6 MONTHS I HAVE BOUGHT 6 BATTERIES BECAUSE MY CAR WOULD FAIL TO START. MY FRONT WIPERS WOULD RANDOMLY MOVE WHEN THE CARE WAS PARKED AND NO ONE IN IT THEN MY BACK WIPERS WOULD DO THE SAME. THE DODGE RAM LIGHT ON MY DASHBOARD WOULD COME ON RANDOMLY WHEN THE CARE WAS PARKED AND KEY WAS NOT IN THE IGNITION. FINALLY TOOK IT TO THE DODGE DEALERSHIP IN FEB, THEY REPLACED THE BATTERY, KEPT THE CARE FOR OVER A WEEK, CALLED ME AND STATED THAT THE CAR HAD A BATTERY DRAINAGE PROBLEM BUT WHEN ON THE DIAGNOSTIC TEST, THE PROBLEM WOULDN'T SHOW ITS FACE LONG ENOUGH FOR THE MECHANIC TO TRACK DOWN THE PROBLEM. THEY ALSO STATED THE REASON MY HORN DIDN'T WORK WAS BECAUSE SOMEONE TOOK OUT THE FUSE. WHEN THEY PUT THE FUSE BACK IN, MY HORN WOULD RANDOMLY GO OFF NO MATTER IF IT WAS PARKED OR IF I WAS DRIVING IT. I TOOK THE CAR BACK HOME AND SURE ENOUGH, LESS THAN A WEEK LATER, SAME ISSUE. THEY KEPT THE CAR FOR ANOTHER 2 WEEKS, SAME OUTCOME! COULD NOT TRACK DOWN THE ISSUE. A WEEK AFTER I GOT THE CAR BACK, I WAS DRIVING AND AS I PRESSED THE GAS, MY CAR WOULDN'T ACCELERATE!! I WAS IN 5PM TRAFFIC WITH 2 KIDS, ALMOST CAUSED A WRECK TRYING TO GET OVER TO A PARKING LOT. MY STEERING WHEEL WOULD HARDLY MOVE! HAD TO HAVE THE CAR TOWED AGAIN TO THE DODGE DEALERSHIP. I HAVE ASKED AGAIN AND AGAIN IF IT WAS THE TIPM BUT I GET NOWHERE!!!! THIS CAR IS POSSESSED AND DODGE SEEMS TO NOT CARE ENOUGH TO FIX THE PROBLEM OR FIND IT FOR THAT MATTER. I DONT FEEL SAFE DRIVING IT (I CANT AT THE MOMENT BECAUSE THEY HAVE TO FIX THE FUEL PUMP WHICH IS RAN BY WHAT....YOU GUESSED IT THE TIPM)! I NEVER KNOW IF THE CAR IS GOING TO START FROM MOMENT TO MOMENT NOR DO I KNOW IF IM GOING TO BE STRANDED ON THE SIDE OF THE ROAD WITH MY CHILDREN.AGAIN! A CAR SHOULD NOT HAVE THIS MAY ISSUES AND THE DEALERSHIP NOT KNOWING OR ACKNOWLEDGING THE PROBLEM!

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