NHTSA Complaint #11084651 — 2011 FORD ESCAPE

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11084651
Vehicle	2011 FORD ESCAPE
Component	FUEL/PROPULSION SYSTEM
Date of Incident	April 11, 2018
Date Filed	April 11, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I RECEIVED A RECALL NOTICE FROM FORD DEC 2016 REFERENCING NHTSA SAFETY RECALL 16V-777. AUG 2017 I STILL HADN'T HEARD ANYTHING SO I ASKED FORD WHAT WAS GOING ON USING FORD WEBSITE LIVE CHAT. EBONEE SAID PARTS STILL NOT AVAILABLE. JAN 2018 GOT ANOTHER LETTER SAYING PARTS NOW AVAILABLE. CALLED DEALERSHIP THEN AND AGAIN TODAY 4/11/18 & THEY SAID STILL NOT AVAILABLE. VERY FRUSTRATED AND CONCERNED ABOUT WHAT MIGHT HAPPEN DUE TO POSSIBLE FUEL LEAK. WE WANT THIS FIXED BUT NO ONE SEEMS TO BE ABLE TO HELP.

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