NHTSA Complaint #11084535 — 2011 FORD ESCAPE

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL JERKED AND THE 'POWER STEERING ASSIST DEFAULT" MESSAGE APPEARED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO MENTIONED THAT THE JERKING OF THE STEERING WHEEL HAD GOTTEN WORSE IN THE PAST SEVERAL DAYS, TO THE POINT THAT THE FAILURE OCCURRED WHEN THE VEHICLE WAS IN PARK. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED BY THE DEALER (BOB CHAPMAN FORD, 1255 COLUMBUS AVENUE MARYSVILLE, OHIO 43040) ON OCTOBER 16, 2016 FOR THE SAME FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.