NHTSA Complaint #11084514 — 2015 FORD EDGE

WE HAD HAD A PROBLEM FOR OVER A YEAR.THE AC MAKES LOUD NOISES AND CUTS OUT AND STOPS WORKING IT WILL SPEED UP SLOW DOWN WITH NO TOUCHING.THE BLUETOOTH DOESN'T WORK PROPERLY AND THE PHONE DOESN'T SINK OR DROPS CALLS.THE CHECK ENGINE LIGHT COMES ON!!!!WE FIRST TOOK TO OUR LOCAL DEALERSHIP KELLY FORD IM MELBOURNE THEY COULDN'T GET IT TO FAIL.GAVE US THE CAR BACK AND WERE RUDE,MY WIFE CALLED CUSTOMER CARE AND MADE A COMPLAINT AND NOTHING WAS DONE.WE THEN SENT VIDEOS OF THE ISSUES. TO THE DEALERSHIP WE BOUGHT FROM WHICH IS 2 HOURS DRIVE SOUTH OF ELSE DELRARE FORD.WE DROVE THERE AND SHOWED THE SALES MANAGER AND SERVICE MANAGER THE CAR IN THE FAILED CONDITION AS WE DIDNT SHUT CAR OFF AND PULLED INTO THE SERVICE STATION AFTER AGAIN SENDING TEXT OF VIDEOS ON OUR DRIVE DOWN OF THE FAILING.THEY KEPT THE CAR FOR OVER 5 DAYS AND AGAIN SAID THEY COULDNT GET IT TO FAIL WHEN THEY RESTARTED LATER.WE WERE FURIOUS.WE HAVE AGAIN HAD TO CONTINUE TO DRIVE THIS CAR PAYING ALMOST $400.00 A MONTH AND NO ONE WILL FIX...OR GIVE US ANOTHER CAR.ITS A LEASE.WE PHONED CUSTOMER CARE AGAIN THEY GAVE US A CASE NUMBER AND SAID CONTACT PALM BAY FORD AND QUOTE THE CASE NUMBER IF THEY DIDNT NOT FIX THE CAR OR GIVE A REPLACEMENT UNTIL IT WAS FIXED WE COULD END THE LEASE EARLY. THE CAR HAS STALLED WHILE DRIVING.THE AC AND FAN VIBRATE SO LOAD AND GO FROM SUPER FAST TO SLOW AND THEN SHUTS OFF ALL WHILE DRIVING.WE ARE SCARED TO DRIVE!!!!