NHTSA Complaint #11083316 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11083316
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	July 27, 2017
Date Filed	April 4, 2018
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE DRIVING ON THE FREEWAY AND CHANGING LANES TO THE RIGHT, THE STEERING LOCKED UP AND CAUSED THE CAR TO GO OFF RIGHT SIDE OF FREEWAY. LUCKILY I WAS HEADING IN A REALATIVELY SAFE DIRECTION. I HAD THE CAR TOWED TO THE NEAREST FORD DEALER AND THEY SAID THE ELECTRONIC STEERING MODULE HAD LOST ITS POSITION AND FAILED. THEY ALSO TOLD ME THIS IS A KNOWN PROBLEM AND FORD MAY COVER REPAIR. HOWEVER THEY DID NOT. THIS VIN IS OUTSIDE OF THE CURRENT RECALL PERIOD FOR THE SAME ISSUE.

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