NHTSA Complaint #11082604 — 2014 FORD FLEX

IN AUGUST 2017 OUR FORD FLEX STALLED AND WOULD NOT START. WE WERE GOING ABOUT 35 MPH ON A COUNTRY ROAD. WE HAD ONLY OWNED IT FOR A FEW WEEKS, HAVING PURCHASED IT FROM VARNEY FORD IN NEWPORT, ME. HAD IT TOWED TO THE DEALER WHO KEPT IT FOR TWO WEEKS AND FINALLY SAID IT WAS FIXED, BLAMING IT ON A BROKEN SHIFTER. HE ALSO RESET EVERYTHING BY PULLING A BATTERY CABLE AND HIS EXPLANATION SOUNDED PRETTY VAGUE. ON NOV 19, THE VEHICLE CRANKED BUT REFUSED TO START IN A PARKING LOT. I HAD IT TOWED TO MY LOCAL GARAGE WHO HAS BEEN VERY GOOD TO US IN THE PAST. HE QUICKLY DIAGNOSED THE PROBLEM AS A BAD FUEL PUMP DRIVER MODULE AND REPLACED IT. THE CAR HAS BEEN FINE SINCE. I WOULDN'T BE REPORTING EXCEPT FOR THE FACT THAT ECOBOOST FLEX AND TAURUS VEHICLES FROM THE SAME YEAR WERE RECALLED FOR FAILURE OF THIS MODULE (NHTSA 16V621000, FORD RECALL 16S31). I BELIEVE THAT MY VEHICLE SUFFERED THE SAME FAILURE AS DESCRIBED IN THE RECALL. I CHECKED THE PART NUMBERS AT ROCK AUTO AND BOTH ECOBOOST AND NON-ECOBOOST LIST THE SAME PART NUMBER FOR THE PUMP CONTROL MODULE. AS A LIFETIME SERVICE TECHNICIAN (BIOMEDICAL, X-RAY AND COMPUTERS) I BELIEVE THIS NEEDS TO BE REVIEWED. THANKS FOR YOUR ATTENTION.