NHTSA Complaint #11082578 — 2015 JEEP CHEROKEE

MY CAR HAS EXACTLY 50,000 MILES AND HAS BEEN MAINTAINED IMPECCABLY TO START. ON MARCH 30TH AFTER IT HAD RAINED THE PREVIOUS DAY, WHILE DRIVING ON THE BONNET CARRE SPILLWAY GOING APPROXIMATELY 60MPH MY LIFT GATE SEEMED TO UNLATCH AND END RESULT MY BACKPACK CONTAINING MY LAPTOP HUNDREDS OF DOLLARS WORTH OF TEXTBOOKS AND MY APPLE IPAD FLEW OUT. WHEN I PULLED OVER THE LIFT GATE REFUSED TO HATCH AS WELL AS THE BUTTON IN THE CAR AND ON THE FOB TO CLOSE THE TRUNK WOULD NOT WORK. NOT ONLY HAVE I LOST AT LEAST $850 WORTH OF MY ELECTRONICS AND TEXTBOOKS I AM LEFT WITH THE RISK THAT ANYONE CAN GET IN MY CAR VIA THE LIFT GATE THAT WILL NOT CLOSE AND POTENTIALLY STEAL MY CAR. ON APRIL 2ND 2018 AFTER LEAVING WORK FROM THE HOSPITAL I WAS DRIVING ON REGULAR TRAFFIC ROADS BETWEEN 35-55 MILES PER HOUR AND MY JEEP WAS SHIFTING INTO NEAUTRAL SLOWING DOWN AND THE RPM GAUGE WAS ACCELERATING TO 4-5 FOR ONLY 35 MILES PER HOUR. I THEN CALLED THE DEALERSHIP TO FIND OUT THERE IS A RECALL IN WHICH I WAS NEVER NOTIFIED BY ANYONE AND MY VIN WAS INELIGIBLE BUT IF IT WAS I WOULD HAVE TO LEAVE MY CAR AND PAY FOR THE EXPENSE OF A RENTAL CAR. I AM A WIDOWED MOTHER AND A LOYAL CUSTOMER TO JEEP AS THIS IS MY THIRD JEEP AND I AM STUCK WITH THIS VEHICLE THAT IS RIDDLED WITH CONSTANT RECALLS THAT IS UNSAFE FOR MY 4 YEAR OLD AND 15 MONTH CHILD AND I AM ON A SINGLE INCOME AND UNABLE TO PAY FOR REPAIR EXPENSES OR A RENTAL CAR AND I DO NOT HAVE THE OPTION TO MISS WORK OR SCHOOL. CAN YOU INFORM ME WHY MY VIN IS NOT ASSOCIATED WITH THE RECALL AND I AM HAVING ALL THE ISSUES THAT ARE CURRENTLY RECALLED AND WHY WOULD I NOT BE REIMBURSED OR PROVIDED WITH THE NECESSARY FUNDS TO COVER THE REPAIR AND OR A RENTAL VEHICLE?