NHTSA Complaint #11081846 — 2009 SUBARU FORESTER

TAKATA RECALL. THE VERY DAY THAT I RECEIVED THE RECALL NOTICE THAT THIS REPAIR WAS 'URGENT' AND WITH AN EXPLICIT WARNING OF 'DO NOT LET ANYONE RIDE IN THE FRONT PASSENGER SEAT ' UNTIL THIS REPAIR WAS COMPLETED, I CALLED MY LOCAL DEALER, WHERE I HAD PURCHASED THE CAR, (SERRA OF TRAVERSE CITY MI) AND THE EARLIEST THEY COULD SCHEDULE ME WAS SIXTY (YES, 60) DAYS AWAY!!!! WE ARE A SINGLE CAR FAMILY, AND THIS WOULD HAVE HAD A SERIOUS DETRIMENTAL IMPACT ON OUR JOBS, AND ASSORTED FAMILY COMMITMENTS. SO I CALLED SUBARU BY THE BAY, A SUBARU DEALER ABOUT 65 MILES AWAY, AND FROM WHOM I HAD NEVER PURCHASED ANYTHING, AND THEY GOT ME IN FOR AIR BAG REPLACEMENT WITHIN FOUR DAYS!