NHTSA Complaint #11492713 — 2009 SUBARU FORESTER

The contact owns a 2009 Subaru Forester. The contact stated that he had initially received a recall notice for NHTSA Campaign Number: 14V830000 (Service Brakes, Hydraulics). The vehicle was taken to the dealer where it was serviced. Recently, the contact stated that while going downhill in the reverse(R) position, he heard an abnormal popping sound upon depression of the brake pedal without warning. The brake pedal failed as it depressed to the floorboard; the contact managed to stop the vehicle with his hand brake. The contact called the dealer and was informed that there were no recalls on the vehicle. The vehicle was towed to an independent mechanic who discovered that the brake lines had failed. The mechanic also informed him that there was no evidence that any rust prevention sealant was applied to the brake lines. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 76,340.