NHTSA Complaint #11081583 — 2016 CHEVROLET TRAVERSE

ON 2/19/2018 WHILE ON A TRIP, OUR 2016 CHEVROLET TRAVERSE WITH 29,000 MILES ON IT HAD A CATASTROPHIC TRANSMISSION FAILURE WHILE MERGING ONTO INTERSTATE 40 AT SHAMROCK, TEXAS. WE WERE ALMOST HIT BY A SEMI TRUCK AND BARLEY MISSED A FATAL ACCIDENT. I HAD THE VEHICLE TOWED BY IRISH ROAD SERVICE TO THE CLOSEST CHEVROLET DEALER (WARE CHEVROLET BUICK) IN WHEELER, TEXAS. THIS WAS APPROXIMATELY 16 MILES ($175) ' WHEN WE ARRIVED THERE I WAS TOLD BY THE SERVICE MANAGER THAT THEY WOULD NOT WORK ON THE CAR AND TO TOW IT SOMEWHERE ELSE. I TALKED TO SERENA IN THE SERVICE DEPARTMENT AT AUTONATION CHEVROLET IN AMARILLO, TX AND SHE TOLD ME THEY WOULD NOT TOW THE CAR BUT WOULD WORK ON IT IF I GOT IT THERE. . I HAD THE CAR TOWED APPROX. 100 MILES TO AUTONATION CHEVROLET ON FEBRUARY 20 ($575). PER THE DEALER IN AMARILLO THERE IS A BULLETIN OUT ON THIS TRANSMISSION FOR THE FAILURE OF THE 3-5-R CLUTCH PACK SO THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A FIX DONE AS A RECALL INSTEAD OF WAITING UNTIL THE TRANSMISSION HAS A CATASTROPHIC FAILURE. THIS IS EXACTLY THE PART REPLACED BY THIS DEALER PER THE INVOICE FROM THAT REPAIR. I HAVE CONTACTED CHEVROLET 4 TIMES ASKING FOR REIMBURSEMENT OF COSTS FOR THE TOWING AND COSTS TO STAY IN AMARILLO. TWO TIMES THEY CUT ME OFF - THE 3RD TIME ON 3/5/18 THEY TOLD ME TO WRITE A LETTER TO ROAD SIDE SERVICE TO REQUEST THE REIMBURSEMENT. I DID THIS WITH COPIES OF ALL RECEIPTS ON 3-5-18. I HAD NOT HEARD ANYTHING SO ON 3/27/18 I CALLED THE 1-800-243-8971 AGAIN AND TALKED TO SOFIA. SHE TOLD ME THAT SINCE I DID NOT CALL THEM INITIALLY ON 2/19/18 TO HAVE THEM TOW THE CAR I WAS NOT ELIGIBLE FOR A REIMBURSEMENT.