NHTSA Complaint #11081115 — 2011 FORD ESCAPE

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM) WAS RECEIVED IN OCTOBER OF 2016. AFTER CONTACTING THE DEALER (HEMSTEAD FORD IN HEMSTEAD, NY), THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. AFTER CONTACTING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS WERE AVAILABLE AND THE DEALERS SHOULD HAVE PARTS IN STOCK. THE CONTACT CALLED SEVERAL OTHER UNKNOWN DEALERS IN THE AREA AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER AND THE VEHICLE COULD NOT BE REPAIRED. THE CONTACT SMELLED FUEL INSIDE THE VEHICLE WHILE DRIVING. HEMSTEAD FORD DIAGNOSED THE VEHICLE, BUT FOUND NO FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 12,500.