NHTSA Complaint #11081069 — 2011 VOLKSWAGEN TIGUAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11081069
Vehicle	2011 VOLKSWAGEN TIGUAN
Component	ENGINE
Date of Incident	March 11, 2018
Date Filed	March 23, 2018
Mileage	109,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

CAR WAS RUNNING FINE, NO DASH LIGHTS, ODD SOUNDS OR ANYTHING TO INDICATE ISSUE. LAST OIL CHANGE WAS NORMAL AND ALMOST DUE FOR NEW OIL CHANGE. AT 109K MILES, WENT TO START THE CAR AND TURNED OVER BUT IMMEDIATELY SHUT DOWN. THOUGHT MAYBE KEY FOB OR FUEL PUMP BUT HAD TO HAVE TOWED TO VW DEALER. UPON REVIEWING, DEALER EXPLAINED THAT CAR SUDDENLY JUMPED THE TIMING CHAIN AND RUINED THE ENGINE, REQUIRING REPLACEMENT OF NEW ONE COSTING $8000+. SINCE OUT OF WARRANTY, VW WILL NOT ASSIST IN ANY WAY EVEN THOUGH APPEARS TO BE COMMON ISSUE WITH THIS VEHICLE. THIS IS A SAFETY RISK IF THIS HAPPENS WHILE CAR IS MOVING.

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