NHTSA Complaint #11080127 — 2017 CHEVROLET MALIBU

AFTER HAVING PROBLEMS WITH LOSING POWER STEERING ON MY 2010 CHEVROLET MALIBU I DID THIS RESEARCH ON LINE. I AM INCLUDING SOME OF THE MOST SERIOUS COMPLAINTS AND LINK TO THE COMPLAINT INFORMATION FOR YOUR CONNIVANCE. I CONTACTED SHAHEEN CHEVROLET AND WAS ADVISED BY ROBIN THAT THERE WAS NOT A RECALL ON THE PROBLEM BUT THAT GM WOULD COVER THE COSTS. AFTER HAVING THE CAR TOWED TO SHAHEENS I RECEIVED A CALL INFORMING ME THAT IT WOULD COST OVER $1,300 FOR THE REPAIRS AND GM WOULD NOT COVER THE COSTS. I REQUESTED A CALL BACK FROM THE SERVICE MANAGER 2-5-18 9.30. HE RETURNED MY CALL A 2.30 PM AND RELAYED TO ME THAT GM WOULD NOT COVER THE COSTS OF REPAIRS. HE ALSO STATED THAT ROBIN SHOULD NOT HAVE TOLD ME THAT THEY WOULD. I CALLED THE CUSTOMER SERVICE AT GM 1.800. 222-1020 AND THEY REPLIED THAT GM WOULD NOT PAY FOR THE REPAIRS. THIS IS BIG SAFETY ISSUE PLEASE RESEARCH AND RESPONSE WITH YOUR FINDINGS. IF YOU CANNOT HELP ME WITH THIS PROBLEM PLEASE LET ME KNOW IF ANY STATE AGENCY COULD HELP ME RESOLVE THE PROBLEM. PLEASE RESPOND AS SOON AS POSSIBLE I NEED TO MAKE A DECISION ON WHAT TO DO FOR A CAR.