NHTSA Complaint #11079810 — 2017 FORD FUSION HYBRID

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE STEERING WHEEL SEEMED TO BE LOOSER THAN AVERAGE STEERING WHEELS. THE CONTACT CALLED WALNUT CREEK FORD (1800 N MAIN STREET, WALNUT, CA 94596, 925-932-2900) AND WAS INFORMED THAT THE MANUFACTURER WOULD NOT PROVIDE PARTS FOR THE RECALL UNTIL APPROXIMATELY APRIL 30, 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,650. PARTS DISTRIBUTION DISCONNECT.