NHTSA Complaint #11078748 — 2015 JEEP RENEGADE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11078748
Vehicle 2015 JEEP RENEGADE
Component ENGINE
Date of Incident
Date Filed
Mileage 69,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WV

Consumer Description

VEHICLE JERKED HARD AND IMMEDIATELY LOST PROPULSION WHILE DRIVING 73 MPH ON INTERSTATE. WAS ABLE TO COAST TO A STOP AT A REST AREA, ENGINE LIGHT CAME ON, CAR SHUT OFF. WOULD RESTART FOR A FEW SECONDS AND DIE AGAIN. WHEN TRYING TO START IT A MESSAGE SHOWED UP SAYING TO STOP THE CAR WHEN SHIFTING GEARS, THE CAR WAS IN PARK AND NOT MOVING. PARKING BRAKE LIGHT CAME ON WITHOUT APPLYING IT, TOOK SEVERAL ATTEMPTS TO GET IT TO GO OFF. ROADSIDE ASSISTANCE HAD IT TOWED TO CLOSEST JEEP DEALERSHIP. CAR STARTED FOR THEM THE NEXT DAY AND THEY SAID NO CODES SHOWED UP AND THAT THE CAR STOPPED BECAUSE IT WAS LOW ON OIL AND 200 MILES PAST TIME FOR AN OIL CHANGE. SAID THIS WAS A FEATURE OF THE CAR -IF IT WAS LOW ON OIL IT WOULD JUST DIE SO IT COULDN'T BE DAMAGED BY DRIVING IT WITH LOW, OR NO, OIL, AND THAT NO WARNING LIGHT WOULD COME ON. THEY CHANGED THE OIL, PRONOUNCED IT FIXED AND I GOT IT BACK. 3 DAYS LATER I WAS DRIVING HOME ON A HILLY, WINDY, 2-LANE ROAD, 25 MPH, THE CAR AGAIN LOST PROPULSION, THIS TIME WITHOUT JERKING FIRST. I WAS ABLE TO COAST DOWNHILL TO A WIDE SPOT IN THE ROAD AND STOP. WHEN THE ENGINE LIGHT CAME ON AND A "SERVICE ENGINE" MESSAGE APPEARED. CALLED MY HUSBAND, WHEN HE GOT THERE WE RESTARTED THE CAR AND IT WAS SHAKING LIKE CRAZY AND SOUNDED LIKE A BUNCH OF HEAVY METAL OBJECTS WERE BEING TUMBLED IN A METAL DRUM. CALLED ROADSIDE ASSISTANCE AND THE CAR WAS TOWED TO THE SAME DEALER AS BEFORE. AFTER 2 DAYS THEY CALLED ME AND SAID THAT IT NEEDED AN ENGINE WIRING HARNESS, CAM SHAFT SENSOR, CRANK SHAFT AND SPARK PLUGS, PLUS THE DIAGNOSTIC CHECK. WANTED ME TO PAY FOR THE WORK. CALLED MY EXTENDED WARRANTY COMPANY, THEY SAID IT HAD TO BE TOWED TO THE DEALERSHIP WHERE IT WAS PURCHASED SINCE IT WAS LESS THAN 40 MILES AWAY, SO IT WAS TOWED THERE. STILL WAITING TO HEAR FROM ORIGINAL DEALERSHIP AS TO WHAT THEY THINK THE PROBLEM IS, TODAY IS THE 4TH DAY THEY'VE HAD THE CAR.

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