NHTSA Complaint #11078647 — 2004 MERCURY MONTEREY

STEERING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	11078647
Vehicle	2004 MERCURY MONTEREY
Component	STEERING
Date of Incident	February 12, 2018
Date Filed	March 12, 2018
Mileage	127,320 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 15 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING ABILITY BECAME VERY HARD. THE FAILURE BEGAN TWENTY DAYS AGO AND WORSENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 127,320. THE VIN WAS INVALID. CONTACT REPORTS THAT STEERING BALLJOINT WAS HEAVILY AND CORRODED AND HAD TO BE REPLACED. *TT

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