NHTSA Complaint #10992399 — 2004 MERCURY MONTEREY

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10992399
Vehicle	2004 MERCURY MONTEREY
Component	STEERING
Date of Incident	May 30, 2017
Date Filed	May 31, 2017
Mileage	111,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 5 MPH, THE POWER STEERING FAILED WITHOUT WARNING. WHILE MAKING A RIGHT TURN, THE STEERING WHEEL BECAME STUCK AND CAUSED THE CONTACT TO VEER INTO ANOTHER LANE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER (LANDMARK FORD) OFFERED TO PERFORM A DIAGNOSTIC TEST ON THE VEHICLE FOR $100. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.

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