NHTSA Complaint #11078251 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11078251
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	February 23, 2018
Date Filed	March 8, 2018
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

SAME PROBLEM THAT HUNDREDS OF OTHER FORD OWNERS HAVE COMPLAINED ABOUT, THE POWER STEERING STOPS WORKING, STEERING WHEEL LOCKS UP, THE WARNING POWER STEERING FAULT LIGHT COMES ON. HAD CHECKED AT CLASIC FORD IN SMITHFIELD, NC SAID THERE WERE 99 FAULK CODES LISTING THAT THERE WAS A LOSS OF MOTOR POSITION SENSOR SIGNAL, WHICH MENT THAT THE STEERING RACK ASSEMBLY HAD TO BE REPLACED. THE VERY SAME PROBLEM THAT THE 14S06 FORD RECALL IS FOR, BUT THIS VEHICLE WAS BUILT AFTER THE APPROVED DATES ,BUILT AT THE SAME PLANT CHICAGO, FORD DOES NOT CARE ENOUGH ABOUT THEIR CUSTOMER SAFETY THEY JUST WANT YOUR DOLLARS. DEALSHIP SAYS IT WILL COST $2500.00 TO FIX. VEHICLE ONLY HAS 59,000 MILES.

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