NHTSA Complaint #11075791 — 2010 CHEVROLET EQUINOX

TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER (KERN CHEVROLET BUICK GMC, 218 S WALNUT ST, CELINA, OH 45822) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND THE BOTTOM HALF OF THE ENGINE WAS GONE. THE DEALER GAVE THE CONTACT A LOANER VEHICLE AND REPLACED THE ENGINE FOR FREE SINCE THE MILEAGE WAS LESS THAN 100,000. THE CONTACT REQUESTED THE WARRANTY ON THE NEW MOTOR, BUT WAS INFORMED THAT THE WARRANTY PAPERWORK HAD TO REMAIN IN THE FILES. THE CONTACT COULD NOT RECEIVE THE WARRANTY OR A COPY OF THE WARRANTY. AT 42,000 MILES LATER, THE NEW ENGINE FAILED DUE TO THE TIMING CHAIN. THE CONTACT ASKED ABOUT THE WARRANTY AND WAS INFORMED THAT THERE WAS NO WARRANTY ON THE NEW ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FIRST ENGINE WAS REPLACED FREE OF CHARGE, BUT THE SECOND ENGINE WOULD HAVE TO BE PAID FOR OUT OF POCKET. THE MANUFACTURER WAS CONTACTED A SECOND TIME AND THE CONTACT WAS INFORMED THAT THERE WAS A THREE YEAR WARRANTY ON THE NEW ENGINE. WHEN THE MANUFACTURER WAS CONTACTED A THIRD TIME AT THE DEALER, THE CONTACT WAS INFORMED OF THE SAME THING AS WHEN SHE CALLED THEM INITIALLY. THE CONTACT STATED THAT THERE WAS A PCV VALVE RECALL. SINCE OHIO WAS NOT A COLD STATE, THE MANUFACTURER STATED THAT THE RECALL WOULD NOT BE HONORED. THE VEHICLE REMAINED AT THE DEALER SINCE THE SECOND WEEK OF DECEMBER 2017. THE DEALER PROVIDED A LOANER VEHICLE, WHICH WAS STILL IN USE BY THE CONTACT. THE FAILURE MILEAGE WAS 42,000. *TT *TR